Guide East Devon residents Coronavirus update - 24 April 2020

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7. Recycling and waste update

Gary and Josh are TV recycling stars!

Two East Devon recycling crew members - Gary and Josh - were featured hard at work providing an essential frontline service on the BBC's One World: Together at Home concert. We're very proud of the dedication that all our recycling and waste operatives show day in and day out, carrying out their work tirelessly - despite significant staff shortages

Please separate your recyclables

As everyone is staying at home under the lockdown guidance, we are all producing near record amounts of recycling each week. Our crews are working very hard to continue to collect your recycling on your normal scheduled collection day. Please help our collection crews by putting large quantities of single materials, which would normally go in your recycling box, in a container separate from your green recycling box. Putting glass or cardboard in a separate box makes the collection a bit easier for them and is greatly appreciated by our crews. You can use a cardboard box or any old storage box as your extra container.

Thank you for helping our crews and please keep recycling these valuable resources.

Hand hygiene

Please wash your hands after handling your recycling and waste containers to and from the kerbside. Our crews are following the best hygiene practices they can but they are coming into contact with a high number of containers every day.

Recycling and waste facts

Delivery of core recycling and waste collections – recycling, food, clinical, refuse – has been completely largely on schedule with some minor interruptions.

We made 504,000 collections in March and 495,000 so far in April, which are similar volumes to normal business.

In April so far we have collected an extra 127 lorry loads of recycling compared to the same period last year.


Thank you to everyone who have raised concerns about why their waste has not been collected. There may be several reasons as to why the waste hasn't been taken:

• It is possible the material left for collection could not be identified by the crew, i.e. waste secured in black bags
• Some waste could have been contaminated
• Or the crews could not get to the areas due to staff shortages/access issues

If your recycling or waste hasn't been collected you can report it using the East Devon app or via the website. Before you report it, please wait until 5pm because the collection crew may still be out working. Also check that:

If your household is affected by (COVID-19)

If your household is affected by the Coronavirus, any waste materials that you come in contact with need to be handled carefully before they are collected to help prevent further spread of the virus.

Please ensure you follow this guidance:

  • All contaminated items you produce, including tissues, cleaning cloths and wipes and masks, need to be put into a plastic bag.
  • Tie the top of the bag to prevent escape of the material
  • Put the bag inside another bin liner
  • Tie the top of the bag
  • Keep the bagged waste for a period of 72 hours in a place that cannot be accessed by other people or pets
  • Put the bag in your wheeled waste bin (or gull sack if you use one) for safe collection by our crew. The bagged waste must be contained in your wheeled bin and the bin put out in your normal collection point. Do not put the bag on the kerb-side where people could have contact with it
  • If you have an assisted collection, bag the waste as described above, and put it out in your usual assisted collection point in your wheeled bin or gull sack.
  • Keep your containers clean when you put them out for collection as our crews have to handle hundreds every day.