Guide East Devon residents Coronavirus update - 1 May 2020

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12. Recycling update

Please separate your recyclables

Please help our collection crews by putting large quantities of single materials, which would normally go in your recycling box, in a container separate from your green recycling box. Putting glass or cardboard in a separate box makes the collection a bit easier for them and is greatly appreciated by our crews. You can use a cardboard box or any old storage box as your extra container.

Hand hygiene

Please wash your hands after handling your recycling and waste containers to and from the kerbside. Our crews are following the best hygiene practices they can but they are coming into contact with a high number of containers every day.

Concerns raised about uncollected waste and recycling

Thank you to everyone who has raised concerns about why their waste has not been collected. There may be several reasons as to why the waste hasn't been taken:

• It is possible the material left for collection could not be identified by the crew, i.e. waste secured in black bags
• Some waste could have been contaminated
• Or the crews could not get to the areas due to staff shortages/access issues

If your recycling or waste hasn't been collected you can report using the East Devon app or via the website. Before you report it, please wait until 5pm because the collection crew may still be out working. Also check that: