Guide East Devon Residents Coronavirus update w/e March 27, 2020

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2. East Devon District Council Coronavirus Community Support Hub

The East Devon District Council Coronavirus Community Support Hub Hotline has been set up to help local residents, communities and organisations to access information and support, or volunteer their time and resources to help their local community.

  • From Monday 30 March, you can call the East Devon District Council's Coronavirus Community Hotline on: 01395 571500

  • The line is open Monday to Friday 9am to 5pm

If you are unwell you should contact NHS 111 or if you are seeking general advice about coronavirus symptoms visit if you can.

Do you want to help? Or do you need help?

If you would like to volunteer to help in the community OR if you are an individual or a group who NEEDS community support, please call the hotline: 01395 571500 – see the categories below to help you decide which is the most appropriate for you.

  • You are an individual that needs support, or you are calling on behalf of someone you care for, a family member, friend or neighbour
  • You want to volunteer to help in your local community
  • You are offering support on behalf of a community group, charity or organisation
  • You are a community group, organisation or charity that needs support

Alternatively, please email your details to our East Devon District Council Community Support Hub team at – making sure to include the following information:

  • Name, address, telephone number, email address
  • Tell us briefly what support you need?
  • OR for volunteers, tell us briefly what support you are offering/what you can help with, e.g: shopping/delivery, caring for older/vulnerable people, checking in/staying in touch with people by phone, general volunteering,
  • What particular groups/people you want to support.
  • Which area/parish/village would you be happy to support people in.
  • When are you able to offer support, e.g.: regular daytimes, regular evenings, occasional days, weekdays, weekends.
  • Do you have an up to date Disclosure and Barring Service (DBS) check? This is a record of. a person's criminal convictions and cautions. To be valid it must have been issued within the last 3 years.

For advice on your own wellbeing as a volunteer, please see our volunteering top tips page.

Five fast ways to help support people:

  • Think of others, consider your actions and be kind
  • Connect and reach out to your neighbours
  • Make the most of local online groups
  • Support vulnerable or isolated people
  • Share accurate information and advice

Useful links:

Safeguarding and data protection

These are understandably areas of concern for many community volunteers and voluntary groups. The Government has issued guidance on safeguarding and the Information Commissioner's Office (ICO) has written a blog about data protection

Community grants

There are a number of grants available for East Devon communities that will provide support during the Coronavirus outbreak. Read more

Community contacts

This page has the contact details for the main organisations leading the response in our main towns and/or the co-ordinated community response information. Read more

Cooking for neighbours from home

Offering to cook a meal for a neighbour or friend during this difficult time is a very friendly thing to do. Follow our guide on how to do this safely during the Coronavirus pandemic. Read more