The Government has announced a new payment to support people who face financial difficulty as a result of an instruction to self-isolate. Only people told to isolate on or after Monday 28th September will be eligible for this help. The scheme ends on 31 January 2021.

More information on the scheme can be found in the frequently asked questions (issued by the Department of Health and Social Care) and in the Test and Trace standard scheme policy.

Do I qualify?

The support will take the form of a single payment of £500 for people aged 16 or over who:

  • Have been told to isolate by NHS Test & Trace and
  • Are employed or self-employed and
  • Are unable to work from home and
  • Will lose income as a result of being instructed to isolate and
  • Are in receipt of one of the qualifying benefits: 

- Universal Credit

- Working Tax Credits

- Income related Employment and Support Allowance

- Income based Jobseekers Allowance

- Income Support

- Pension Credit

You must agree to self-isolate in line with the instructions from NHS Test & Trace.

If you are not in receipt of one of the above benefits, are on a low income and will be affected financially from having been told to self-isolate by NHS Track and Trace, you may be eligible for a payment under the Test and Trace discretionary scheme.

Discretionary payments may be considered if you:

  • Normally work or carry out self-employed work for at least 16 hours each week and
  • Normally earn less than £372 per week before deductions or normal average weekly income from self-employment is less than £372 after expenses and
  • Are not in full time education and
  • Do not have access to £6,000 or more capital or savings
  • If you do not meet the above criteria you may still be entitled to a discretionary payment if you have exceptional circumstances that mean you will face financial hardship as a result of having to self-isolate.

How do I claim?

To receive the support you will need to make a claim within 14 days of your isolation period ending and provide evidence to confirm your eligibility. Claims will not be accepted without a valid Test & Trace reference number.

  • Before you start, you will need the following documents:
  • Screen shot of your NHS Test and Trace notification email or SMS text (this will have your 8 character Test and Trace Account Id)
  • Latest bank statement (this will need to be for the same bank account where you will want us to make any payment)
  • Latest payslip (if employed)
  • Latest self employed accounts/self assessment form (if self employed)
  • Evidence of your current benefit entitlement, such as: screen shot of your Universal Credit award, your benefit award letter or your bank statement showing the benefit being paid into your bank account

These will need to be uploaded as images or PDFs.

I have an overdraft, how can I make sure the bank doesn’t use this money to pay it off?

If you are overdrawn, you can apply for protection through your bank

If you meet the conditions above, apply for the payment by clicking the start button below. 

Claims can be backdated to Monday 28th September.

If you are suffering financial hardship there is other help and support available. Please see further information. 

Click start to apply