If you’re Clinically Extremely Vulnerable (previously referred to as shielded) or vulnerable in the Coronavirus pandemic you may be worried about getting prescriptions. However, you have options.

If you're Clinically Extremely Vulnerable, see Government advice and guidance on prescription delivery. You're encouraged in the first instance to ask a friend, family member, carer or a volunteer (for example a local community group or NHS Volunteer Responder) to collect your medicines for you. If none of these are available, then you are eligible for free medicines delivery from your pharmacy. Please contact your pharmacy to inform them that you are clinically extremely vulnerable and need your medicines delivered, and they must arrange this free of charge.

If you aren't Clinically Extremely Vulnerable but need prescriptions delivered to you:

  • Talk to your regular pharmacy and ask them if they can deliver your prescriptions. If they can deliver, you might have to pay a delivery charge depending on the pharmacy. Please talk to your regular pharmacy if you have any concerns about getting your prescriptions – they may be able to put you in touch with other options.
  • If your regular pharmacy can’t help you, talk to other pharmacies in your local area to see if they can help you.
  • Some local voluntary and community groups will be able to collect and deliver prescriptions to you. Find out what groups exist in your area.
  • NHS Volunteers can collect and deliver prescriptions to vulnerable people. You can call 0808 196 3646 between 8am and 8pm to access the service.