13. Community engagement and satisfaction
We recognise the importance of community engagement and participation. We have agreed policies which support our work in this area:
- Community Engagement Policy
- Tenant Involvement Strategy.
We involve a range of people and engagement styles appropriate to the local community. Our Participatory Budgeting process has won national recognition for its success in engaging communities locally.
We consult widely to get people’s views on our proposals on major policy developments.
We will continue to involve diversity groups in our decision making process and this is included in our objectives. For example, office relocation, service improvements and service access.