Guide Council Tax FAQs Show all parts of this guide I've forgotten my user name/password for my online account. How can I get it reset? How can I pay my Council Tax? Are there any Council Tax discounts or exemptions available? My property is empty, why do I have to pay Council Tax? How much is my next Council Tax instalment? Can I pay my Council Tax over 12 months? My bill shows 10 monthly instalments Why do I have to pay my Council Tax on certain dates? How can I tell you that I am moving? What is the Council Tax premium? Who is my District Councillor? How do I contact my Parish Clerk? Council Tax scams Can I pay at the bank without a giro slip? Is there a fee to pay at the Post Office or Payzone? My Council Tax band is too high; what can I do about it? What is the Council Tax band of a property in your area? I have an issue with the roads. Who can I tell? How is the Council Tax spent? Who is responsible for paying Council Tax? What if my bill is wrong? 16. What is the Council Tax band of a property in your area? This information can be found on the Valuation Office Agency (VOA) website.