We can deal with many types of noise complaints from residential or commercial premises. If you are unsure, we would recommend making contact with us in person or by telephone first. We can then discuss the process with you personally and you can then decide whether or not to formalise your complaint. We may suggest using mediation as a way forward.
If you consider your complaint to be of an urgent nature, please contact our "out of hours" service on 0330 678 2382 after 5pm or weekends. Please note that the Council does not operate a dedicated out of hours noise service. Your call details will be recorded and passed to Environmental Health to respond the next working day.
We do not consider anonymous complaints unless there are exceptional circumstances.
In the current situation we are prioritising our work and it may be some time before an officer can respond to enquiries. Please bear with us.
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- Your contact information including address, telephone numbers and email (where applicable).
- The address and other information about where the noise is coming from.
- Description of the noise.
- Date and times of the noise and how often it affects you.
- And finally whether or not you have reported this situation to us before.
Any personal information which you provide will be held and used by East Devon District Council for the purpose of investigating the complaint and on the basis of public task and our legal obligation to deal with statutory nuisance under the Environmental Protection Act and Anti-Social behaviour legislation.
Who will receive or see my personal information? Your information may also be shared within East Devon District Council for the purposes of carrying out our lawful functions. Otherwise your personal information will not be disclosed to anybody outside East Devon District Council without your permission, unless there is a lawful reason to do so, for example disclosure is necessary for crime prevention or detection purposes. Your information will be held securely and will not be retained for any longer than is necessary. There are a number of rights available to you in relation to our use of your personal information, depending on the reason for processing. Further detail about our use of your personal information can be found in the relevant Privacy Notice which can be accessed here.
We will normally contact you within two working days to explain how your complaint will be dealt with. You may wish to look through our continuously expanding library of pages on noise for further information.
Our initial contact with you may be a telephone call, an email or a letter. We will endeavour to use your preferred contact method wherever possible.