Guide Accessibility statement for East Devon District Council

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5. Technical information about this website’s accessibility

East Devon District Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

Issues with text

We aim to fix any non-descriptive link text by the end of September 2020 (for example where link text says 'Click here'). When we publish new content we’ll make sure link text meets accessibility standards.

We are working to ensure that as much text as possible has a reading age of 11 or below. 

Issues with PDFs and other documents

We are aware that a small number of PDFs on our website may not meet accessibility standards. If you find a PDF like this please contact us for assistance. We are working hard to ensure that they will be as accessible as possible by December 2020. 

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We are aware that our older PDFs and other documents don’t meet accessibility standards - for example, they may not be marked up so they are accessible to a screen reader.

Some of our documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2020, we aim to either fix these or replace them with accessible HTML pages.

We aim to ensure that any new documents we publish in future meet accessibility standards.

Accessibility of our other websites and online services

We use some third party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) paying for council tax, applying for licenses, reporting issues, online surveys, applying for a parking permit and applying for planning permission.

Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this. We aim to rectify as much as possible by September 2020, but some work may be ongoing past this date. More information on third party systems.

When procuring new online systems, meeting accessibility standards is included in the specification, and we continue to work with suppliers to ensure sites continue to meet these standards.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden yet and we continue to work towards making the website as accessible as possible.