When you contact us, you can expect to be treated courteously and politely. We will deal with all enquiries in a confidential manner. We will provide a professional service through experienced and trained staff.

We will treat all tenants, leaseholders and those who use our services with respect, listen to your needs, and provide assistance as quickly as we can. We may, on occasions, have to say no to your request. If so, we will explain why.

We are committed to consulting with groups and individual tenants, leaseholders, and other customers on key issues and encourage regular feedback on services provided.

Telephone calls, letters, and emails will be answered promptly. In turn we expect our customers to be polite and courteous, treating staff with respect. We ask that you keep us informed of any changes that affect your tenancy or housing needs.