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If we make a mistake we will apologise and put it right as quickly as possible. If you are dissatisfied with the service you received please talk to one of our service teams in the first instance.

If you remain dissatisfied we have a complaints procedure. Let us have details of your complaint using our online complaint form or by email to complaints@eastdevon.gov.uk.  We encourage complaints to be made in written form as this ensures that we correctly understand the nature of the complaint and that all key areas are covered. However, where a complainant is unable to communicate with us in this form, we will accept a complaint over the phone on 01404 515616 or in writing to EDDC, Blackdown House, Border Road Honiton EX14 1EJ.

If you still feel dissatisfied after the council has considered your complaint you can complain to the Housing Ombudsman.

The Housing Ombudsman considers complaints using dispute resolution principles and encourages their use by both landlords and tenants so they can resolve complaints at the earliest opportunity. You can contact the Housing Ombudsman by:

Writing to: Exchange Tower Harbour Exchange Square London E14 9GE

Telephoning : 0300 111 3000 (lines are open Monday to Friday from 9:15 to 17:15)

Emailing: info@housing-ombudsman.org.uk 

Please note: If your complaint relates to issues regarding housing allocations; the waiting list for housing; or homelessness you should refer to the Local Government and Social Care Ombudsman.