Policy Housing Strategy 2020 - 2024

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11. Meeting our priorities - improving services

Key Service objectives for Improving Communities

  1. Ensure that the Key Performance Indicators (KPIs) for the Integrated Asset Management Contract are closely monitored and standards set are met or exceeded.
  2. Ensure that all of our major building components are loaded onto our asset database, and the database maintained as items get replaced and upgraded.
  3. Maintain up to date Fire Risk Assessments and publish documents and renewal dates.
  4. Create a comprehensive KPI dashboard of performance information to provide greater visibility of Service health and compliance assurance.
  5. Review multi-agency and key stakeholder relationships to ensure understanding of processes and information sharing is effective and GDPR compliant.
  6. Review the Service against the Social Housing Regulators Standards and ensure that we are fully compliant.
  7. Review compliance procedures by an external body to drive continuous improvement.
  8. As part of pro-active succession planning, explore the creation of a housing apprentice post that can work across housing teams to support the housing sector as a career path.
  9. Deliver Covid-19 Response & Recovery Plans to maintain housing services for tenants.