If you have any queries relating to Housing Allocations please email us at or call us on 01395 517469. If you situation cannot be resolved via a phone call or email we will arrange an appointment to see you either at your home or, in some circumstances, at one of our offices.

Home visits

Although most work is continuing as usual during the Coronavirus (COVID-19) pandemic, we are significantly reducing the amount of home visits we are carrying out and where possible we will not be entering properties with customers.

Mutual Exchanges

Mutual exchanges are operating as normal.

Devon Home Choice

Whilst properties are being advertised, there may be delays in landlords being able to let properties which are currently being advertised or in the shortlisting process.

As we are experiencing an increase in demand there are a few steps that you can take to help us process  applications and changes.

  • Please apply online, rather than by paper application, because it will be more likely to be processed at this time;
  • If your communications preference is currently by letter, please consider changing it from letter to email and ensure that your email address is up-to-date; and
  • If you are able to, please either screenshot, photograph or scan then email to us your completed application forms and/or proofs of evidence e.g. Health & Wellbeing forms, Supporting Evidence forms, letters, etc.