Our review groups look at different parts of our service. These groups are made up of both tenants and staff and we currently have five groups focusing on rents, repairs, support services, estate management and editorial. We also have a Designated Tenant Complaint Panel. The groups are chaired by one of our tenants.
Resident Involvement Strategy Monitoring Group
We have drawn up an agreement and strategy with our residents setting out our commitment to resident involvement with the Housing Service. This group will be constituted and will meet quarterly to monitor the strategy.
Why not volunteer a little of your time for one off focus groups. We would call on you from time to time to help us improve and refine aspects of our services
Joint Community Action Panel (JCAP)
Reviews the work of the Estate Management and the Housing Support Services. Takes part and monitor estate visits to identify areas for improvement and reviews performance information. Produces a yearly plan of work for the group. They will consider value for money in these areas of the service. This review group is made up of both residents and staff.
Repairs and Maintenance Group
Reviews the work of the Property & Assets team including programmed work and the performance of the contractors.
Be involved in the decision making process at the earliest opportunity, in the setting of the annual budgets to maintain value for money and identify areas for improvement. To be actively involved in the obtaining of goods (doors, kitchens, bathrooms etc.) and services and the choices available for all residents. This review group is made up of both residents and staff.
The Housing Matters magazine is produced three times a year, three meetings for each edition, which is sent out to residents and leaseholders. Residents, staff and councillors are asked to submit articles of interest to be included in the magazine. The magazines are put together and edited by an editorial panel made up of both residents and staff.
Conference Committee organise a resident’s conference once a year, open to all residents and leaseholders, which includes refreshments and a light lunch.
Residents have an opportunity to meet staff and ask questions, take part in debates and share their views with managers.
Each year East Devon District Council residents hold a conference in a different area across the district. The committee are involved in finding the right venue, catering and subjects for the conference. The aim is to find the right formula to encourage more residents to come along. If you have any ideas then we need you on this group.