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Although our offices are closed, housing staff will still be available via email or telephone to help you. Our contact details and more information on how each department are responding to this developing situation can be found by following the links below:

Update January 5th 2021

In light of the return to lockdown from today, we have had to return to Stage 1 of our recovery plan for some of our services. Please click on the departmental links above for more information.

At present the Government has advised that tradespeople can continue to work in people’s homes as long as they adhere to the strict Government Guidelines. We have a statutory duty to carry out the gas servicing in your home to ensure your gas appliances are safe therefore please allow access, if you have any concerns about this, please contact our Repair Line.

Call Before Visit Approach

We have adopted a Call Before Visit approach in an effort to protect colleagues and contractors who have to attend people’s homes, premises or sites for essential maintenance or servicing. The idea is to phone ahead and confirm with the occupier that they or anyone in their household are not self-isolating or infected with Coronavirus. Please be aware that we will only be carrying out visits in situations that are essential or an emergency.