Cold callers warning

There have been reports of Council representatives knocking on doors and offering home energy improvements. The Council will not cold call for home improvements.

Under the Energy Company Obligation (ECO) Help to Heat local flexible eligibility, energy suppliers/installers will be able offer grants, using the Council's eligibility criteria. This allows them to install fully funded or subsidised energy saving measures for households, which have been declared eligible by the Council. The Council do not provide the funding; it is provided by the Energy Companies.

There are a number of installing companies who are contacting residents regarding the grants. The Council does not recommend or endorse any specific companies and residents are advised that eligibility under the scheme may not necessarily result in a full grant.

If any company cold calls or of they claim they work for the Council in home improvements, please do not engage with them or allow them into your home.


Home energy efficiency can save you money, help you improve your living conditions and reduce your impact on the environment.

You can improve the energy efficiency of your home by making improvements such as solid and cavity wall insulation, double glazing, draught proofing or putting in a new boiler.

GOV.UK energy efficiency and grants offers an online questionnaire to help you find out how to make your home more energy efficient, explains what savings you can make and what grants are available.

Help may be available to assist you with the cost of loft and cavity wall insulation, repairs to broken boilers or the installation of gas central heating systems. In some cases the cost of these measures may be fully covered.

If you are not connected to gas but there is a gas supply nearby assistance may also be available to get connected.

East Devon District Council welcomes the introduction of Flexible Eligibility and intends to utilise it for the purposes of reducing fuel poverty in the district.  For more details please see the Local Authority Flexible Eligibility Statement.  

ECO registered installers

This list below is to help identify companies interested and available to undertake a property review under the Eco Flex Scheme, They will determine whether any qualifying works are appropriate. East Devon District Council in no way endorses the work undertaken by these companies; we will not have seen the quality of their work, as we are not the overseeing authority. This list is not in any priority.

  • Dyson Energy Services Ltd 
  • JJ Crump and Son
  • Querb​
  • All Seasons Interiors
  • LMF Services
  • Energy Saving Grants
  • The Warmer Group Ltd 
  • Zing Energy
  • Baxter Kelly
  • Carbon Saving Group Ltd
  • City Energy
  • Anstee Environmental Ltd
  • Smart Energy West Midlands Ltd
  • Evolve Home Energy Solutions
  • South Coast Insulation Services Ltd      
  • Energy Saving Group Ltd
  • Happy energy solutions ltd
  • Energy One

Local Energy Advice Program

Home Energy visits are now being provided by a new scheme called LEAP  which is supported by the Cosy Devon partnership.

If you are eligible a qualified energy efficiency advisor will visit you at your home.

The advisor will fit a variety of energy saving measures like draught-proofing, low energy LED light bulbs, radiator panels, cylinder jackets, pipe lagging and shower savers.

You will also get advice on insulation, boilers, heating controllers, energy tariffs and, if requested, organise for a follow-up telephone consultation with a money advice specialist from IncomeMax.

It’s easy to check out whether you are eligible by completing a simple online form or by contacting LEAP  using the Freephone number 0800 060 7567.

The service is free and confidential.


Green Homes Grant Scheme

Vouchers are now available through the Green Homes Grant scheme to help towards the cost, or to meet the full cost of installing home energy improvements, such as insulation and low carbon technologies such as heat pumps.

Homeowners and landlords can obtain financial help (up to £5,000) towards making certain home energy improvements in their home. The voucher will cover up to two thirds of the cost of the work. In some cases the voucher can cover the full cost (up to £10,000) if a homeowner is in receipt of a qualifying benefit.

The work must be carried out by a certified installer(s). The installer must be Trustmark registered, and also registered to work on the Green Homes Grant scheme. Companies who install low carbon technologies must also meet MCS standards.

You can find a certified installer for a homeowner or landlord on the Simple Energy Advice website and also more information about all types of home energy improvements which can be funded, as well as applying for vouchers.