Guide Grants and loans

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3. Local Authority Flexible Eligibility Statement of Intent

Cold callers warning

There have been reports of Council representatives knocking on doors and offering home energy improvements. The Council will not cold call for home improvements.

Under the Energy Company Obligation (ECO) Help to Heat local flexible eligibility, energy suppliers/installers will be able offer grants, using the Council's eligibility criteria. This allows them to install fully funded or subsidised energy saving measures for households, which have been declared eligible by the Council. The Council do not provide the funding; it is provided by the Energy Companies.

There are a number of installing companies who are contacting residents regarding the grants. The Council does not recommend or endorse any specific companies and residents are advised that eligibility under the scheme may not necessarily result in a full grant.

If any company cold calls or of they claim they work for the Council in home improvements, please do not engage with them or allow them into your home.

Home energy efficiency

Home energy efficiency can save you money, help you improve your living conditions and reduce your impact on the environment.

You can improve the energy efficiency of your home by making improvements such as solid and cavity wall insulation, double glazing, draught proofing or putting in a new boiler.

GOV.UK energy efficiency and grants offers an online questionnaire to help you find out how to make your home more energy efficient, explains what savings you can make and what grants are available.

Help may be available to assist you with the cost of loft and cavity wall insulation, repairs to broken boilers or the installation of gas central heating systems. In some cases the cost of these measures may be fully covered.

If you are not connected to gas but there is a gas supply nearby assistance may also be available to get connected.

Energy Company Obligations Grants

East Devon District Council welcomes the introduction of Flexible Eligibility and intends to utilise it for the purposes of reducing fuel poverty in the district. For more details please see the Local Authority Flexible Eligibility Statement (below). 

For more information on energy efficiency and retrofit projects and grants please see our energy efficiency page

The ECO Flex Process

  • A householder can make contact with an agent or installer or may have been contacted directly. A householder cannot apply for the ECO Flex scheme directly.
  • The agent is instructed by the householder to undertake a survey of their property. This survey assess factors such as heating, insulation, room sizes etc. and will result in a financial offer for what works the energy company can fund to raise the energy efficiency of the dwelling. If the cost of works is below the financial offer from the energy company, the grant will proceed free of charge to the household. If the cost of works is greater than the offer from the energy company then there may be a financial contribution for the client to make. Ensure that you are aware of the full cost of works and if there is any requirement for a customer contribution to complete works.
  • The householder completes and signs the Householder Declaration Form and the agent or installer passes this to us to confirm eligibility against our Statement of Intent.
  • The agent or installer will receive authority from us to proceed with the work based on the information contained in the Householder Declaration. You are under no obligation to proceed with the works.
  • The agent or installer will produce a quote with a detailed summary of work and if you are happy to proceed a date for install is agreed by the householder and installer direct. 
  • Please note that our role in the process is just to confirm household eligibility based on the Statement of Intent and the information in the Householder Declaration.

ECO registered installers

This list below is to help identify companies interested and available to undertake a property review under the Eco Flex Scheme, They will determine whether any qualifying works are appropriate. East Devon District Council in no way endorses the work undertaken by these companies; we will not have seen the quality of their work, as we are not the overseeing authority. This list is not in any priority.

  • Dyson Energy Services Ltd
  • JJ Crump and Son
  • Querb​
  • All Seasons Interiors
  • LMF Services
  • Energy Saving Grants
  • The Warmer Group Ltd
  • Zing Energy
  • Baxter Kelly
  • Carbon Saving Group Ltd
  • City Energy
  • Anstee Environmental Ltd
  • Smart Energy West Midlands Ltd
  • Evolve Home Energy Solutions
  • South Coast Insulation Services Ltd     
  • Energy Saving Group Ltd
  • Happy energy solutions ltd
  • Energy One
  • Eaga
  • Euro Energy Group
  • RMS Energy
  • Max Energy Ltd
  • Energy Performance Consultancy Ltd


East Devon District Council is supporting the ECO3 interim delivery 1 April 2022 to 30 June 2022

New and replacement LPG and oil heating systems and DA will be excluded from ECO3 interim delivery. Repairs will be allowed.

Energy Company Obligation ECO4 Statement of Intent is under development and we will update this page once it has been agreed and completed


Energy Company Obligation ECO3 interim delivery

Local Authority Flexible Eligibility Statement of Intent

Local authority: East Devon District Council

Date of publication (valid from): 01/04/2022 to 30/06/2022

Version: 3.2

Previous version number/date:  3.1 January 2020


1) Introduction

East Devon District Council welcomes the introduction of Flexible Eligibility (FE) part of Energy Company Obligation and intends to utilise this for the purposes of reducing fuel poverty or for those at risk from cold related illnesses in the district.

The Statement of Intent sets out how households will be assessed and declared eligible for ECO, in accordance with Department of Business Energy and Industrial Strategy BEIS guidance.

The scheme is part of the government’s Affordable Warmth Programme published by BEIS. We will contribute to the Council’s priorities for healthy, safe, strong and sustainable communities.

The Joint Strategic Needs Assessment local profile shows a fuel poverty rate for East Devon District (10.5% of the population) to be lower than Devon (12.2%) and the England level (11.0%)

EDDC is working to tackle poor housing and fuel poverty in the District through a combination of intervention and enforcement; support, signposting and referrals.

Meeting the flexibility criteria will not guarantee installation of measures.

The final decision will be made by the energy supplier or their agents/ contractors dependant on

i) The survey carried out by suppliers’ agents/ contractors and installation costs calculated.

ii) The energy savings that can be achieved for the property.

iii) Whether suppliers have achieved their targets or require further measures to meet their Energy Company Obligation targets.

Where funding is available from within the local authority to enable works to take place, for example through local carbon offset funds, this will be considered.

2) How we intend to identify eligible households

We will identify households that may benefit from ECO Flexible Eligibility using a two-step process, first they must meet our criteria for ‘low income’, then they must meet either the ‘high cost’ criteria of the indicator; or the ‘vulnerable to the cold’ criteria

Criteria for identifying households in fuel poverty

a)  Low Income

i)  For the ‘low income’ portion of this indicator, for a single person, we will consider a household in receipt of Council Tax Benefit, Housing Benefit, or with an income of less than £25,000 after tax and after paying for housing and energy costs.  With households of more than one in receipt of Council Tax Benefit, Housing Benefit or an income of less than, £35,000 after tax and after paying for housing and energy costs to be ‘low income’ for the purposes of this criteria.

b) High Cost

i)  For the ‘high cost’ portion of the indicator, eligible households will be identified as those that have an Energy Performance Certificate (EPC) rating of ‘D’ ‘E’ or ‘F’.

These properties will be identified using EPC register.

ii)  In the event that a property does not meet this criteria, we will identify if the property falls into one of these additional categories which have been selected due to their high energy bills, hard to treat and hard to reach nature:

✔ Properties heated by a fuel other than mains gas

✔ System built properties

✔ Sheltered housing for the elderly

✔ Homes which require cavity wall insulation

✔ Homes which require a loft insulation top up

✔ Homes which require solid wall insulation

✔ Homes with a boiler which meets the ECO Qualifying Boiler criteria

✔ Privately rented properties (including HMOs)

Criteria for identifying low income and vulnerability to the cold (LIVC)

b) Low Income

i)  For the ‘low income’ portion of this indicator, for a single person, we will consider a household in receipt of Council Tax Benefit, Housing Benefit, or with an income of less than £25,000 after tax and after paying for housing and energy costs.  With households of more than one in receipt of Council Tax Benefit, Housing Benefit or an income of less than, £35,000 after tax and after paying for housing and energy costs to be ‘low income’ for the purposes of this criteria.


d) People with the characteristics below as ‘vulnerable to the cold’ (LIVC)

i. Aged over 60

ii. Children aged 16 or under and pregnant women

iii. Respiratory disease (COPD, asthma)

iv. Cardiovascular disease (e.g. ischaemic heart disease, cerebrovascular disease)

v. Moderate to severe mental illness (e.g. schizophrenia, bipolar disorder)

vi. Substance misusers

vii. Dementia

viii. Neurobiological and related diseases (e.g. fibromyalgia, ME)

ix. Cancer

x. Limited mobility

xi. Haemoglobinopathies (sickle cell disease, thalassaemia)

xii. Severe learning disabilities

xiii. Autoimmune and immunodeficiency diseases (e.g. lupus, MS, diabetes, HIV)

xiv. Other illnesses exacerbated by cold (confirmed by GP)

xv. People who move in and out of homelessness

xvi. People who have attended hospital due to a fall

xvii. Recent immigrants and asylum seekers


c. “In-fill” projects

East Devon District Council will support households to take advantage of any allowable “in-fill” project when the minimum number of Fuel Poor or LIVC households is met.


3) Governance

a. Responsible officer

The officer’s below will be responsible for signing Declarations on behalf of the local authority.

Jody Harding

Job title: Principal Environmental Health Officer

Telephone:  01395 571572



Martin Prew

Job title: Technical Officer

Telephone: 01395 571572


b) All companies participating in the ECO scheme are expected to follow the East Devon District Council Code of Practice.

c) The approval process for Declarations, case review process and the Council’s

officers review will act to deter, prevent and detect fraud.

4) Referrals

a. Referrals may come from residents; other Council services; partner agencies; social care or health organisations; GPs; ECO providers; installers and agents.

5) Information sharing with suppliers/contractors

Declarations will be passed to suppliers/contractors through secure data transfer. And all data processed according to GDPR.

Suppliers and agents must provide information on the outcomes of these measures, including the nature of works and date completed following the Council’s Code of Conduct.

6) Evidence, monitoring and reporting

a. Anonymised data on the characteristics of households reached through FE will be

reviewed and reported to an appointed East Devon officer on a quarterly basis

b. The data above will include addresses of households assessed, how many were deemed

eligible and ineligible, and how many received heating and insulation improvements and other works completed and date completed.

c. Households with Declarations may be contacted by the Council after three months to review their experience of the process and quality of works.

7) Signature

I authorise the publication of this Flexible Eligibility Statement of Intent

John Golding

Strategic Lead Housing, Health &Environment

Signed by John Golding on 9/3/2021 

If you require to see the original document please email