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Policy Resident Involvement Strategy 2013

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1. Introduction

This strategy sets out our commitment to developing the range of ways and extent to which tenants (by which we mean tenants and leaseholders) can become involved in the housing service. We constantly strive to develop and improve our services by involving our tenants.

We are proud of the number of tenants who are involved, giving up a considerable amount of their time to assist us, and of the range of options available for them to have a say.

The Resident Involvement Strategy is part of a suite of integrated housing documents that sit under the overarching Homes and Communities Plan 2012-16.  Related plans include our Private Sector Housing Renewal Plan; the Housing Service Plan; and Tenancy Strategy. 

Our first ‘tenant compact’ was produced in 2000 and the tenant involvement structure has evolved significantly since then. It was reviewed in 2001, 2004, 2007 and again in March 2010 to widen the opportunities for involvement and encourage more people to get involved in a way that suits them. We have moved beyond the standard methods of involvement to provide greater choice, training and development opportunities, and an increased flexibility to our approach to involving tenants. We have just completed a further review of the involvement structure and this strategy arises from this review which has revealed that we need to make few changes to the structure, but we should concentrate on using and empowering the Service Review Groups to achieve more prominent outcomes for the benefit of the service. 

We have used a variety of information to inform this review including information from impact assessments on the main tenant involvement activities, equality impact assessment for tenant participation, and best practice from other organisations. We have involved our tenants in the process of creating this strategy by listening to what they are telling us about tenant involvement, and by working with tenant groups in drafting the document. The strategy sets out the main areas where we will be working with tenants to improve our current services. We will be asking you as tenants to tell us how we are doing with this.  

We will use our Housing Matters magazine, the Annual Report to Tenants, and our website to let you know the progress we are making to involve more tenants, and the changes that have been made to services as a result of tenant involvement.