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Policy Resident Involvement Strategy 2013

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5. Methods of resident involvement

There are many ways for tenants to get involved and different methods of involvement have been organised to fit in with tenants, many of whom have very little time to spare but want to make a difference. There are less formal methods of involvement for those who don’t want to make a long term commitment or attend meetings and for tenants who would like to be more actively involved and who have time to attend meetings there are the formal methods of involvement.

Formal ways to get involved:

  • Service review groups – repairs and maintenance, sheltered housing, rental, estate management, and customer care commitments

Informal ways to get involved:

  • Tenants Conference
  • Tenant and Leaseholder Garden Competition
  • Surveys – postal, telephone, email and in-person
  • Customer satisfaction surveys
  • Community Initiative grants
  • Housing and Housing Review Board ‘drop-in’ sessions
  • Mystery shopping and audits
  • Reading group
  • Focus groups
  • Estate walkabouts