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Reactive Repairs

We are currently carrying out all reactive repairs and void works to our properties adhering to social distancing and Government Guidelines. At present the Government has advised that tradespeople can continue to work in people’s homes as long as they adhere to the strict Government Guidelines.

Our Repair Advisors will be asking you a few questions in relation to Covid-19 to identify if yourself or anybody within your household has been affected by the Virus.

Our Operatives will also ask on arrival if there have been any changes to any shielding / isolation within your property since the repair was initially reported. When carrying our the repair in your property, we request that you remain in a separate room from the operative, where possible, to adhere to social distancing. The operative will also be wearing gloves and a face mask.

If you have reported a repair to us and you need to self isolate or have tested positive for Coronavirus, please let us know as soon as possible, we can then rearrange this appointment for you.

Gas Safety Checks

We have a statutory duty to carry out the gas servicing in your home to ensure your gas appliances are safe. At present the Government has advised that tradespeople can continue to work in people’s homes as long as they adhere to the strict Government Guidelines.

Our operatives will ask a set of pre-screening questions before carrying out any works and will adhere to the Public Health Guidelines on social distancing whereby the operative will ask you to move into another room in the property if possible while works are carried out to ensure there is a 2 meter distance at all times. Further, the operative will wear Personal Protective Equipment and ensure all surfaces are wiped down.

If you are self-isolating due to you or one of your family members displaying symptoms of Covid-19, you have been contacted by Track & Trace to self-isolate or have been diagnosed with Covid-19, please call Liberty Gas directly on 0800 328 3455 prior to your appointment so they can re-schedule it for after your self-isolation period.

Should anyone have concerns regarding their gas service please call our Housing Repairs Team on 01395 517458 to discuss further. If you smell gas, or if you have concerns about the safety of your appliances, you should call the gas emergency service provider on 0800 111 999, and switch off appliances until the gas emergency supplier, or a registered gas engineer, has attended and advised that the appliances are safe to use.

Planned/Programme Works

At present the Government has advised that tradespeople can continue to work in people’s homes as long as they adhere to the strict Government Guidelines. Therefore, all of our Planned Works Contracts e.g. Kitchen/Bathroom Modernisations, heating upgrades, external refurbishment/decoration, re-roofing, fire safety work etc will continue.

Our operatives will ask a set of pre-screening questions before carrying out any works and will adhere to the Public Health Guidelines on social distancing whereby the operative will ask you to move into another room in the property if possible while works are carried out to ensure there is a 2 meter distance at all times. Further, the operative will wear Personal Protective Equipment and ensure all surfaces are wiped down.

If you are self-isolating due to you or one of your family members displaying symptoms of Covid-19, you have been contacted by Track & Trace to self-isolate or have been diagnosed with Covid-19, please call the contractor prior to your appointment so they can re-schedule it for after your self-isolation period.

Cyclical Servicing/Compliance Works

At present the Government has advised that tradespeople can continue to work in people’s homes as long as they adhere to the strict Government Guidelines. Therefore all our cyclical servicing/compliance programmes e.g. electrical testing, legionella checks, overhead track hoist servicing, asbestos surveys, lift/stair lift servicing etc will continue to ensure your homes remain safe.

Much like gas our operatives will ask a set of pre-screening questions before carrying out any works and will adhere to the Public Health Guidelines on social distancing whereby the operative will ask you to move into another room in the property if possible while works are carried out to ensure there is a 2 meter distance at all times. Further, the operative will wear Personal Protective Equipment and ensure all surfaces are wiped down.

If you are self-isolating due to you or one of your family members displaying symptoms of Covid-19, you have been contacted by Track & Trace to self-isolate or have been diagnosed with Covid-19, please call the contractor prior to your appointment so they can re-schedule it for after your self-isolation period.