1. What type of work is included under 'planned maintenance'
To keep your home in good condition we have a on going programme of work planned over a rolling five year period. This planned maintenance includes upgrading kitchens and bathrooms, replacing external doors and central heating systems, replacing of eaves joinery and gutters, and external re-decoration and render repairs.
We try to keep to the arranged programme but this is not always possible. Sometimes work has to be brought forward as a matter of urgency and this will mean that other work has to be delayed.
Sometimes tenants ask us not to carry out work on their property at the planned time.
As well as this we use the opportunity of properties being vacant (due to a tenancy ending) to do essential improvements before the new tenant moves in.