Use social media platforms such as Twitter and Facebook to stay in touch with your local council
Social media is transforming how companies, individuals and, yes, even local councils do business. It’s a collective term that is used to describe the ways in which information, ideas, content and social media is both created and shared on the internet.
The essential point to remember about social media is that it is not just about the platforms that people use, such as Facebook, Twitter, Instagram and YouTube, it’s about being social and talking to other people.
Another important point about social media, is that it is in effect a form of publishing, where people can share their views and knowledge, and engage in conversation with others about their views or the information they have shared. All at the click of a mouse. Sounds simple and fun doesn’t it?
And it is. But social media has had and is continuing to have a huge impact on society. It is estimated that by 2018, the total number of people using social media will go up to 2.4 billion (it was just 970,000 in 2010). More than 30 million messages are sent on Facebook alone per minute.
Apart from being a source of entertainment (think selfies and what people have had for lunch), social media has been instrumental in connecting people to work together for good causes. So we can see that social media can be used as a way of helping people.
The downsides of social media, however, cannot be ignored. Cyberbullying (it has become all too easy for children to become the targets of bullying through social media accounts), hacking (personal data and privacy can easily be hacked and shared on the internet), addiction (teenagers are the most affected by the addiction of social media), fraud and scams, reputation and even health issues, must also be addressed.
At least two-thirds of councils are now using social media as an effective means of communicating with its customers and East Devon District Council is proud to count itself among that number.
At East Devon we use social media to help make our information more widely available and we work with our various services to keep you as up to date as possible.
However, social media is a two-way communication tool and it’s a great way for you to contact us and to give us feedback.
For example, during an emergency we will use both Twitter and Facebook to keep you updated and to provide you with key information.
You can also follow your local media on social media, as they will frequently broadcast our messages through retweets (Twitter) and by posting their stories on Facebook.
We try to respond to questions sent through our social media channels as quickly as we can, alternatively we will signpost you to the relevant customer service team or the correct page on our East Devon web site.
Please remember that we will not respond to any abusive, offensive, malicious or politically motivated tweets or comments sent through social media or comments sent from spam or suspected spam accounts. We do not use social media to engage in discussions over council policy and processes. Any comments or tags such as these, which have been added to our social media channels will be removed.
So here’s where you can find us on social media:
@eastdevon – this is the main corporate account for East Devon District Council.
@streetsceneops - this is our StreetScene service, who keep your streets, parks and beaches clean and looking fantastic all year round.
@EastDevonHomes – this is the account if you want to get in touch with East Devon Homes
@SWITCHeastdevon - the SWITCH project provides activities, opportunities & safe places for young people & gets them more involved in their communities. They are also on Facebook and Instagram
@CommunityEDDC – this is the account for our Community Development Team, working within neighbourhoods to have a positive impact and build stronger communities.
@wildeastdevon - this is the account that our Countryside team tweets from about beautiful places, exciting events, volunteering and outdoor learning across East Devon.
@ThelmaHulbert - @eastdevon’s public art gallery, showing #Contemporaryart , #craft exhibitions, the Thelma Hulbert collection, workshops, kids' art space, shop + refreshments. Open 10-5, Tues-Sat. Free
@manorpavilion - Award winning #Sidmouth theatre owned and managed by @eastdevon #Plays #Musicals #Comedies #Concerts #Variety #Dance #Ballet #Pantomine. Open all year, plus they are also on Facebook.
@RecyclingEDDC - East Devon District Council's Waste & Recycling Team helping residents recycle more and reduce their waste. Tweeting service and recycling information.
@EDevon4Business - This is the account for East Devon economy and business matters. The account is run by staff based at the East Devon Business Centre.
@EEDGrowthPoint - A partnership between Exeter & East Devon, delivering strategic developments in Exeter and East Devon - Team Tweets from Andy (AW:), Drew (DA:), Simon (SB:), Naomi (NH:), Anne (AM:)