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Under the UK Government Homes for Ukraine scheme, East Devon District Council is responsible for providing Welcome Visits, wraparound support and follow up Welfare Checks to our Ukrainian guests and their host sponsors.

In early June 2022 Citizens Advice East Devon were engaged to provide this service and will be providing support to both Ukrainian guests and their hosts / sponsors in East Devon on our behalf. Welcome Visits will include visiting the hosts / sponsors and their Ukrainian guests at the property where the Ukrainian guests are living after they have arrived.

We’re sorry but there is currently a significant backlog of people for Citizens' Advice East Devon to work through and visit. If you feel your situation needs the initial visit as a priority please contact us to discuss.

If you are a Ukrainian guest or host / sponsor taking part in the Government Homes for Ukraine scheme, we will share your contact details with Citizen’s Advice East Devon so they can get in touch with you to arrange this support, please see the data protection statement below which says what we’re doing with your contact information and why.

Data Protection

Your personal information is held by East Devon District Council for the purpose of us carrying out our duties under the Government’s Homes for Ukraine scheme. Contact information will be provided to Citizen’s Advice East Devon, who are acting on our behalf for the purpose of carrying out welfare checks and some of our other duties under the scheme. Your information may also be shared within East Devon District Council for the purposes of carrying out our lawful functions. Otherwise your personal information will not be disclosed to anybody outside East Devon District Council without your permission, unless there is a lawful reason to do so, for example disclosure is necessary for crime prevention or detection purposes. Your information will be held securely and will not be retained for any longer than is necessary. There are a number of rights available to you in relation to our use of your personal information, depending on the reason for processing. Further detail about our use of your personal information can be found in the relevant Privacy Notice which can be accessed on our website.

If you need particular, specific support before your initial Welfare Visit please call Citizen’s Advice East Devon on 01395 265070, leave a message mentioning the Government’s Homes for Ukraine scheme and they will get back to you or email enquiries@citizensadviceeastdevon.org and mention the Government’s Homes for Ukraine scheme.