Guide Penalty Charge Notices FAQs

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1. Penalty Charge Notices

What is a Penalty Charge Notice (PCN)?

It is a charge of up to £70 that can be issued to a vehicle where the civil enforcement officer (CEO) has reason to believe that the vehicle has stopped/parked in contravention of the parking regulations.

How can I pay the PCN?

  • By telephone: Debit/credit card payments only. Automated payment line 03447 369 631
  • By Post: using the payment slip on the PCN and send to: Parking Payments, East Devon District Council, Blackdown House, Border Road, Heathpark Industrial Estate, Honiton, EX14 1EJ
  • Online: using our online portal 

What is a civil enforcement officer (CEO)?

CEOs used to be called traffic wardens for on street parking enforcement and car park inspectors for off street parking enforcement. The government decided that one piece of legislation, the Traffic Management Act 2004,  will now be used to enforce parking regulations for both on street and off street. As a result the people employed to carry out the enforcement of both disciplines will be referred to as CEOs.

Are your CEOs paid financial incentives to encourage them to issue as many penalty tickets as possible?

No. They are paid an annual salary irrespective of the number of penalty tickets issued per day, week, month or year.

Are your CEOs set any minimum target levels for the number of penalty tickets issued per day, week, month or year?

No. We believe that by not doing so the CEO is free of any pressure and as a result will only issue penalty tickets where he/she considers that they have just reason to believe that a contravention has taken place.