Guide Council Tax FAQs Show all parts of this guide I've forgotten my user name/password for my online account. How can I get it reset? How can I pay my Council Tax? Are there any Council Tax discounts or exemptions available? My property is empty, why do I have to pay Council Tax? How much is my next Council Tax instalment? Can I pay my Council Tax over 12 months? My bill shows 10 monthly instalments Why do I have to pay my Council Tax on certain dates? How can I tell you that I am moving? What is the Council Tax premium? Who is my District Councillor? How do I contact my Parish Clerk? Council Tax scams Can I pay at the bank without a giro slip? Is there a fee to pay at the Post Office or Payzone? My Council Tax band is too high; what can I do about it? What is the Council Tax band of a property in your area? I have an issue with the roads. Who can I tell? How is the Council Tax spent? Who is responsible for paying Council Tax? What if my bill is wrong? 6. Can I pay my Council Tax over 12 months? My bill shows 10 monthly instalments Please complete the online form to ask for your instalments to be spread over 12 months (April to March).