6. Standards you can expect from us
We will:
- be courteous
- be fair and consistent
- tell you our name and show you an ID card when we visit
- tell you our name when speaking on the phone
- give help and advice whenever required
We also aim to respond to complaints or requests for advice within three working days. Many will be answered immediately.
If we are going to write following a visit we will tell you how long it will take. Normally this will be within 10 working days of a routine visit.
We seek to continually improve our performance.