We are responsible for replacing damaged or worn street name plates on designated public highways.
We endeavour to have damaged ones replaced within six to eight weeks of them being reported to us.
We prefer to install as many as possible on buildings or walls rather than on posts as this is more aesthetically pleasing, cheaper and wall-mounted signs are less prone to damage. However, we do allow property owners to decide on the installation method we use.
Please contact StreetScene on firstname.lastname@example.org or phone 01404 515616 for further information.
We are not responsible for replacing street name plates on private unadopted roads or private housing areas; this is the responsibility of the landowner (often the residents themselves or a housing developer). However, we are able to supply and install street name plates at cost on behalf of landowners.
When reporting damaged street name plates we suggest you download the What3Words app; this means we can now respond to exact locations in very rural areas or in a town environment to find the issue to be dealt with.
The app helps us to find the exact location of the damaged street name plate by giving small areas 3 unique words. When giving details of the location in our online form, please use the 3 words generated by the app in the location details box.
Our teams have been trialling What3Words and have found it very successful so far, they have found it saves time and enables them to find the damaged street name plate more accurately, the first time.
All the emergency services in Devon and Cornwall are now also using the app as a back up to their other location finding systems, so you may find the app useful in future too.
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Please let us know if you see a damaged or missing street name plate.
Any personal information which you provide will be held and used by East Devon District Council for the purpose of reporting a damaged or missing street name plate. Your information may also be shared within East Devon District Council for the purposes of carrying out our lawful functions. Otherwise your personal information will not be disclosed to anybody outside East Devon District Council without your permission, unless there is a lawful reason to do so, for example disclosure is necessary for crime prevention or detection purposes. Your information will be held securely and will not be retained for any longer than is necessary. There are a number of rights available to you in relation to our use of your personal information, depending on the reason for processing. Further detail about our use of your personal information can be found in the relevant Privacy Notice which can be accessed here.
We aim to have damaged ones replaced within six to eight weeks of them being reported to us.