InformationTenancy Deposit Protection

Your landlord must put your deposit in a government-approved tenancy deposit scheme (TDP). Tenancy deposit protection: Overview - GOV.UK

Your deposit can be registered with:

• Deposit Protection Service
• MyDeposits- including deposits that were held by Capita
• Tenancy Deposit Scheme

These schemes make sure you’ll get your deposit back if you:

• meet the terms of your tenancy agreement
• do not damage the property
• pay your rent and bills

Your landlord or letting agent must put your deposit in the scheme within 30 days of getting it.

Information landlords must give tenants

Once your landlord has received your deposit, they have 30 days to tell you: Tenancy deposit protection: Information landlords must give tenants - GOV.UK

• the address of the rented property
• how much deposit you’ve paid
• how the deposit is protected
• the name and contact details of the tenancy deposit protection (TDP) scheme and its dispute resolution service
• their (or the letting agency’s) name and contact details
• the name and contact details of any third party that’s paid the deposit
• why they would keep some or all the deposit
• how to apply to get the deposit back
• what to do if you cannot get hold of the landlord at the end of the tenancy
• what to do if there’s a dispute over the deposit

At the end of your tenancy

Your landlord must return your deposit within 10 days of you both agreeing how much you’ll get back.

If you’re in a dispute with your landlord, then your deposit will be protected in the TDP scheme until the issue is sorted out.

Holding deposits

Your landlord does not have to protect a holding deposit (money you pay to ‘hold’ a property before an agreement is signed). Once you become a tenant, the holding deposit becomes a deposit, which they must protect.

Deposits made by a third party

Your landlord must use a TDP scheme even if your deposit is paid by someone else, such as a rent deposit scheme or your parents.

If your landlord does not protect your deposit

Contact a tenancy deposit scheme (TDP) if you’re not sure whether your deposit has been protected.

MyDeposits - including deposits that were held by Capita
Telephone: 0333 321 9401

Tenancy Deposit Scheme
deposits@tenancydepositscheme.com
Telephone: 0300 037 1000
Find out about call charges.

Deposit Protection Service
Telephone: 0330 303 0030

Getting your deposit back

You can apply to your local county court if you think your landlord has not used a TDP scheme when they should have.

Get legal advice before applying to court. You do not need a solicitor to do this.