Guide An overview of Housing Benefit

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7. Ways to pay an overpayment


You can pay online using a debit or credit card.


Call our automated payment line on 03447 369 631* at anytime and follow the prompts. You will need the invoice number and a debit or credit card.

Standing order

Ask your bank to set up a standing order. Our bank details are:

Bank: Lloyds Bank PLC Exeter
Sort Code: 30-93-14
Account No: 00365206
Reference No: the invoice number

At your bank

Pay at your own bank or any branch of Lloyds Bank PLC using a giro slip. Bank details are as above.

Post Office

Pay by cash or cheque at any Post Office using a bar code or giro slip. If you are paying by cheque make it payable to Post Office Ltd and write the invoice number on the back. 

Always ask for a receipt.


Use the barcode at any Payzone outlet. Some Payzone outlets may only accept cash.


Send your cheque or postal order direct to us, making them payable to East Devon District Council. Always write the invoice number and address on the back and send to:

East Devon District Council
Blackdown House
Border Road
Heathpark Industrial Estate
EX14 1EJ

Please do not send cash through the post.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone. East Devon District Council receives no additional income for calls to this number