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We are currently working with Devon County Council and other district councils across Devon (Team Devon) to administer a one off payment to all pensionable age residents in East Devon who are in receipt of Council Tax Reduction.

If you are eligible, you will receive a letter from us in June with further details of how this payment will be made. You do not need to contact us directly to make a claim for this payment. If you do not wish to receive this payment details of how you can opt-out will be included in the letter.

If you are of pensionable age, receive Council Tax Reduction and have received a letter from us, please be assured this letter can be trusted. However, if you have any doubt about the authenticity of this letter you can contact us by using our contact us form (can we make this a link to the form), emailing us at hardship@eastdevon.gov.uk or by calling us on 01395 571770.

If you are not contacted by us directly or are not of pensionable age you can still request help through our hardship fund if you are struggling to afford food or other essentials.

The money can be used for many different things such as help with food and utility costs as well as wider support needs.

How to apply

To apply for the fund you must be;

  • Over the age of 16
  • Live in East Devon (as your main residence)
  • Be without sufficient resources to meet your immediate short-term needs

Fill out an application online here: Request Financial Support - East Devon. If you need help to complete the application email hardship@eastdevon.gov.uk

Applicants will be need to have a telephone interview with an officer to discuss their application in further detail.

Residents will normally be paid via vouchers or invoices being sent directly to East Devon District Council. We will only make a cash payment in exceptional circumstances and once all other payment options have been explored. Any cash payment agreed will be made directly into the applicant’s bank account.

Repeat applications will be considered on a case by case basis.

EDDC’s Financial Resilience Team will be managing the applications, alongside our other available discretionary funding, to help tackle poverty in our district and work towards rebuilding the financial resilience of those who are struggling financially, in line with East Devon’s Poverty Reduction Strategy.

Further details on the cost of living in Devon and help available can be found at Help with the cost of living in Devon - Devon County Council or Financial Support and Advice - East Devon

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