Policy Corporate Debt policy

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13. Key Principles

We will recognise the following key principles common to all types of debt:

  1. The difference between priority and non priority debts (see appendix 1).
  2. To promote a professional, consistent and timely approach to recovery action.
  3. To maximise income by using the most appropriate and effective methods of debt recovery.
  4. To work with customers at the earliest stage to encourage debt prevention.
  5. To aim to clear annual charges within the year they are raised.
  6. To ensure that debts are recovered in accordance with legislation.
  7. To treat individuals fairly and consistently, in accordance with Human Rights, Data Protection and equalities legislation.