9. Outcomes and Performance Monitoring
We will monitor the effectiveness of the policy through the complaints procedures and by taking into account the following indicators:
- rate of collection
- benchmarking against other councils
- the level of cases reaching each recovery stage
- the number of cases with arrears outstanding at year end
- the amount of the arrears outstanding at year end
- the number of complaints received about our failure to follow the policy
- the level of write-offs
- number of cases being referred to an enforcement agent
- internal control reviews
- the results of regular equality impact assessments