Policy Corporate Debt policy

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9. Outcomes and Performance Monitoring

We will monitor the effectiveness of the policy through the complaints procedures and by taking into account the following indicators:

  • rate of collection
  • benchmarking against other councils
  • the level of cases reaching each recovery stage
  • the number of cases with arrears outstanding at year end
  • the amount of the arrears outstanding at year end
  • the number of complaints received about our failure to follow the policy
  • the level of write-offs
  • number of cases being referred to an enforcement agent
  • internal control reviews
  • the results of regular equality impact assessments