Policy Corporate Debt policy

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15. Appendix 5

Payment Options

Direct Debit

The Council offers paperless Direct Debits for the collection of Council Tax, business rates, sundry debts and rent. Direct Debit is our preferred option because it is easy to collect, cost effective and environmentally friendly. We offer a choice of three collection dates for Council Tax, two for business rates and one for rent.

On-line

Payments can be made using East Devon District Council’s website or via the resident own bank.

Telephone

Payments can be made using a debit or credit card via the automated telephone line which is available 24 hours a day, 7 days a week.

Post Office

Payments can be made at any Post Office free of charge when using a recognised barcode (printed on bills, recovery documents and rent payment cards).

Payzone and Paypoint

Payments can be made at any Payzone outlet free of charge, when using a recognised barcode (printed on bills, recovery documents and rent payment cards). Paypoint will also accept the rent payment card.

By post

Residents can send cheques or postal orders to the Council offices by post, but we strongly advise them not to send cash this way.

Bank

Residents can pay at their own bank, or the Council’s bank.

In person

In certain circumstances, we can arrange for payment to be made at our offices or for an officer to visit a home or place of business to collect housing rent, Council Tax, business rates and benefit overpayments.

When this policy has been published and will be reviewed

Policy published 24 January 2022 (due for review by 1 April 2026)