The frequency of cutting for our grass areas depends on its use and location. It can also be affected by bad weather and staff sickness.

When reporting overgrown grass we suggest you download the What3Words app; this means we can now respond to exact locations in very rural areas or in a town environment to find the issue to be dealt with.

The app helps us to find the exact location of the overgrown grass by giving small areas 3 unique words. When giving details of the location in our online form, please use the 3 words generated by the app in the location details box.

Our teams have been trialling What3Words and have found it very successful so far, they have found it saves time and enables them to find the overgrown grass more accurately, the first time. 

Please note a number of different parks, verges and open spaces have been identified as suitable for wildlife improvement i.e. allowing the natural vegetation to grow between May and September with no mechanical intervention.

At these sites we are leaving longer grass -unmown deliberately to create wildlife improvement areas to support nature. It’s not that we have forgotten to cut the grass or that we are trying to save money. Leaving grass to grow gives an opportunity for a range of different grasses and wildflower species to develop, helping biodiversity. These areas help to support wildlife by providing shelter, food and a place to breed. For details of these sites please get in touch with our Customer Service Centre.

All the emergency services in Devon and Cornwall are now also using the What3Words app as a back up to their other location finding systems, so you may find the app useful too.

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