Technical issues affecting East Devon District Council
East Devon District Council is currently experiencing IT issues, so it may take longer for us to assist you than usual.
There will be an interruption to our systems at 12.30pm for a short period.
Our Customer Service Centre continues to receive phone calls during office hours (8.30am-5pm), however they may need to call you back once these technical issues have been resolved.
Thank you for your patience whilst our IT team work to resolve this as quickly as they can.
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You will receive an acknowledgement by email or letter to say that the application pack has been received and a receipt for the fee enclosed if fee is not paid online.
The council will determine the application as quickly as possible, however depending on the demand this may take a couple of months. During this period you will not be committing an offence by continuing to let the property. The determination may also include a visit by an officer to assess the property.
Once a decision has been made you will be notified of the decision by letter.
If the decision is to issue the licence a 'draft' licence with a copy of the conditions the Council intends to attach will be sent to you.
You will then have 14 days to make any representations regarding the decision and the conditions
If there are no representations made the licence will be issued after 14 days
If the decision is to refuse the Licence you will be advised accordingly.
