6. Dealing with complaints - nuisance from behaviour
If we receive complaints about the behaviour of animals we will try to establish the source of the problem and how often it occurs. We will ask the person making the complaint to keep diary sheets to indicate the extent of the problem.
Where appropriate we will visit the owners of the animals causing the problem, explain their obligations under the tenancy agreement and assess any obvious animal welfare issues.
Where the matter persists, we will work with the tenants and the animal wardens to try to resolve the problem.
If there is no improvement we may require the tenants to make alternative arrangements for the care of their pets, or take action under the terms of the tenancy agreement.