Further Support, Out-of Hours Emergency numbers and complaints

Under the UK Government Homes for Ukraine scheme, East Devon District Council is responsible for providing an initial welcome visit, wrap around support and 6 monthly welfare visits for Ukrainian guests and their host.

Welcome visits involve a Support Officer visiting the hosts / sponsors and the property where the Ukrainian guests are living after they have arrived.

If you are a Ukrainian guest or host / sponsor taking part in the Government Homes for Ukraine scheme, please see the data protection statement below which says what we’re doing with your contact information and why.

Contact email address

Please email if you require any assistance.

Out of hours

If you need to contact us in an emergency outside of office hours with issues relating to Housing or Homelessness, please call 0330 678 2382 for assistance.

You will reach an operator from home safeguard who will triage your call and request that the duty housing officer calls you back to discuss your situation and then establish what assistance the Council can provide.


To make a complaint about the service, please follow the link

Data Protection

Your personal information is held by East Devon District Council for the purpose of us carrying out our duties under the Government’s Homes for Ukraine scheme. Your information may also be shared within East Devon District Council for the purposes of carrying out our lawful functions. Otherwise your personal information will not be disclosed to anybody outside East Devon District Council without your permission, unless there is a lawful reason to do so, for example disclosure is necessary for crime prevention or detection purposes. Your information will be held securely and will not be retained for any longer than is necessary. There are several rights available to you in relation to our use of your personal information, depending on the reason for processing. Further detail about our use of your personal information can be found in the relevant Privacy Notice which can be accessed on our website.