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Guide Benefit FAQs

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10. How have you worked out my earnings?

We have access to earnings information from Her Majesty's Revenue and Customs (HMRC) under the Real Time Information (RTI). The information held by HMRC has been provided by your employer or pension provider.

We look for a pattern in your earnings and if your earnings fluctuate we will consider an average of your earnings that reflect your pay as best they can.  We will build up a bigger picture which may mean using payslips over a longer period to average earnings for ongoing entitlement.

If there are significant changes to your salary, hourly rate, hours worked or a change of employment, we may contact you to gather more information or ask about changes. 

We also need to know if you start paying into a company pension, take prolonged time off, sickness or absence, if you receive a bonus or if you start or stop doing regular overtime.

You need to tell us about significant changes to your earnings within one month.  Civil Penalties may apply if you do not tell us about changes in time.

There may be occasions where we will need you to provide payslips.  We are unable to accept handwritten payslips. 

If you send us payslips you need to tell us if there has been a change: we may not use all your payslips and will write to you to let you know that your award won’t be changed.