Guide Complaints procedure

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1. Introduction

We pride ourselves on delivering high quality, value for money services in East Devon and are committed to providing what you need, in the way you want and to the standard you expect.

We believe that dealing effectively with complaints is essential to providing good services.


The purpose of this document is to:

  • Define what a complaint is, and who can make a complaint.
  • Explain how to make a complaint.
  • Explain the process we will follow when dealing with a complaint so that everyone knows what they can expect.
  • Set out how we will monitor complaints, use information to improve services and identify training needs.