Guide Tenant rights and responsibility

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7. Access to your home

We ask you to allow our employees or representatives reasonable access to your home to inspect its condition, do repairs or improvements to the property or an adjoining property, or to deal with any health and safety issue. This may include the annual safety inspection and servicing of the council’s gas appliances.

We will give you reasonable notice if we need access. In an emergency we may have no alternative but to enter your home without notice by any necessary means. Emergency means a situation that could cause personal injury or damage to your home or a neighbouring home.

All our officers and contractors carry identification which you should ask to see. If you are concerned about anyone calling on our behalf please telephone us to confirm their identity before you let them in.