12. How can complaints be made
Customers can make a complaint in a way that best suits them. We encourage any customer who has a concern about a particular service to make contact with us straight away. Early complaints give us the best opportunity to resolve an issue quickly.
The best way for us to get all the information we need about your complaint is for a complainant to phone us in the first instance on 01395 517417.
Complaints can also be made:
- online via our complaint form
- by email at complaints@eastdevon.gov.uk
- in writing to,
Information and Complaints Officer
East Devon District Council
Blackdown House, Border Road
Heathpark Industrial Estate
Honiton
EX14 1EJ
- in person at our offices at Blackdown House, Border Road, Heathpark Industrial Estate, Honiton