Guide Day-to-day repairs

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3. Items we will repair

The repairs we are responsible for are set out in your tenancy agreement. We will keep in good repair and proper working order our installations for supplying water, gas, electricity, room and water heating and sanitation including basins, sinks, baths, and toilet fittings.

We will keep the structure and exterior of the property in good repair, including drains, gutters, and external pipes, as well as the lift service, where provided.

We will keep in good repair communal entrances, halls and stairways in flats, as well as any other areas for use by all tenants and their families and visitors. The outside of your home and communal areas of flats and maisonettes will be decorated and kept in good repair. 

To raise a new repair request or to follow up on a previous repair request, please use our request a repair to your home form.