Guide Benefit FAQs

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11. How have you worked out my earnings?

We have access to earnings information from Her Majesty's Revenue and Customs (HMRC) through Real Time Information (RTI). The information held by HMRC has been provided by your employer or pension provider. We may also need to ask you for payslips.

If your earnings fluctuate we will look for a pattern that best reflects your ongoing pay to work out an average to assess your claim.

You need to tell us about significant changes to your earnings within one month.  Civil Penalties may apply if you do not tell us about changes in time.

You need to tell us about changes to:

  • hourly rate
  • contracted hours worked
  • your employer
  • paying into a company pension
  • not being being able to work, such as sickness
  • bonuses or regular overtime.