Guide Benefit FAQs

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10. I don’t understand my letter

We explain what information we have used to assess your claim at the start of your letter.  Please check the whole letter and if you are still unsure you can call us on 01395 571770.

The amount of Housing Benefit and Council Tax Reduction you receive depends on your household circumstances, income and capital.

Your Housing Benefit is based on the information you have provided. This is compared to your applicable amount (the amount the Government says you need to live on). 

Council Tax Reduction is awarded for the full financial year and will show on your Council Tax bill.